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Shipping Policies
 
 
How Ascentporcelain.com Ships Packages
Ascentporcelain.com ships orders by several different carriers including UPS, Federal Express(Fedex), DHL and various trucking companies.
We do our best to carefully package your items to ensure that they arrive to you undamaged. If your order arrives damaged or an item is missing, please contact us immediately at robin@ascentporcelain.com . A customer service representative will work with you to resolve the issue right away. Do not discard broken items or packing materials. The carrier has signed that your package was received in good condition from our warehouse, therefore we must file a damage claim with the carrier within 7 days of receipt of your order.
 
International Shipments
For orders leaving China., we offer the following freight carriers: UPS, Federal Express(Fedex), DHL,and normal air freight . We strongly recommend air freight since the merchandise arrives quickly, in excellent condition and can usually be tracked by the carrier. Please remember that we cannot provide you with an accurate quotation of your freight expense until the sample is packed. Once packed, we cannot remove items from the order. If you have any special requests or questions, please send them to robin@ascentporcelain.com in our Export Sales Department.
Unless requested by the customer, Ascentporcelain.com reserves the right to determine which carrier to use and inform to charge you the approximate freight .  .
 
Could I get a sample?
Yes, just specify your requirement.We usually supply the porcelain samples according to your requirement (such as your design drawings, physical reference samples , or your original samples , etc. ). Normally our current porcelain samples are all free of charge for our current customers. For the new customers, we need to get the cost of the new model if you need to open a new model. Normally the price should be USD100 to USD200 per item. We will send the samples based on freight collect except for our long-term partner. Therefore, sometimes you are requested to provide a courier service account number , such as UPS, Fedex or DHL.
 

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